LOA Toolkit: Hartford Role

The Hartford

The Hartford works on behalf of Aerospace to provide a centralized intake process to collect and record employee leave request information. Call 888.980.9382 or visit The Hartford website. The role of The Hartford includes:

Provide written correspondence to employees and coordinate initial documentation for a new leave request.

Notify the Employee Benefits Service Center (EBSC) via email when a leave action is taken.

Answer questions and direct employees to the ESBC when necessary.

Schedule and execute tasks associated with employee leave including notification, follow-up on medical certifications, leave extensions and return to work.

Track intermittent and concurrent leaves and generate weekly reports for the EBSC.

Mail status updates to the employee each time a leave transaction is processed.

Help avoid delays in benefits for employees by ensuring that the correct type of benefit is requested and forms are completed accurately and efficiently.