Leave Process

Leave Process

What is The Hartford? 

The Hartford is Aerospace’s third party leave administrator. They collect and process information and approvals for leaves of absence on our behalf.

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There are two things you need to do to start the process for a leave of absence. The first is to notify your manager of your request, and the second is to contact The Hartford at 888.980.9382. As noted above, The Hartford manages the leave of absence approvals and process on Aerospace’s behalf for the majority of leave types. When contacting The Hartford:

  • Please reference policy #402802.
  • Provide the reason as well as estimated start and return dates.
  • Provide the type of leave requested.
  • File your claim on the same or next business day for unforeseen leave and at least 30 days prior to a planned leave.  This will help to minimize wait times for pay to which you may be entitled and may also secure job protection.


The Hartford will process requests within three business days and will notify the Employee Benefits Service Center on the day the claim is accepted or denied.

Acceptance of claim

  • The Hartford will mail a packet to your home within three business days which will include your leave ID number, your rights and responsibilities, and forms and notifications.
  • You’ll also receive instructions to track your leave status online via The Hartford website.

Denial of claim

  • If your claim is denied The Hartford will send you a letter explaining why.
  • The Hartford will also notify the Employee Benefits Service Center via email.
  • You can contact The Hartford for further clarification about the denial and possible next steps.





As instructed by The Hartford, you must complete and return all required paperwork in a timely manner for the duration of your leave. Additionally, please note the following:

  • Both you and your manager are responsible for reviewing Aerospace’s leave policies to understand the process. However, you can call The Hartford if you have questions.
  • If your leave is extended longer than originally expected, you must notify The Hartford and  Employee Benefits as soon as reasonably possible.
  • If your approved leave requires intermittent time out of the office ,  you are responsible for reporting the dates to The Hartford and Employee Benefits team. 







You can view your leave status or balance information at any time by registering on The Hartford’s website.

  • System Registration click here
    • New users can register via the Hartford website or Mobile App. Select the “Register Now” option to create a secure unique username and password.
    • You should receive an email registration confirmation after you’ve completed the registration process.
  • Once your account is set up, you can log in any time to view existing claims, report a new claim or absence, or view your leave status or balance information.

Hartford Notification

You will receive status updates in the mail each time a leave transaction is processed by the Harford. Leave transactions will include hours used and any change in your return to work (RTW) date.



If the approved leave includes any portion of pay, the Aerospace payroll department will continue to administer your pay. 

  • Please note that pay may be provided by Aerospace or by other sources, such as the state.
  • Please visit the pay during leave section of this website for details.




Before you return to work you must contact your manager at least two business days in advance and provide any required documents (such as a doctor’s approval) to the Employee Benefits team.

  • The Employee Benefits team will notify you, your manager, and your business manager if your Return to Work has been verified at which point you’re cleared to return to work.
  • If an accommodation is required, the Employee Benefits team will initiate a process involving you, your healthcare provider, your manager, and any appropriate corporate representatives to determine if you can return to work subsequent to an occupational or non-occupational injury or illness.